Table of Contents
1. Scope & Core Privacy Definitions
This Global Privacy Policy governs the collection, processing, storage, and protection of data processed across the BrandedClaws Platform, including all associated AI Master Agents, Media Generation Engines, Multicurrency CRM instances, Voice AI Telephony Nodes, and Omnichannel Social Publishing modules.
When you create a workspace on BrandedClaws, you act as the Data Controller for all client leads, customer lists, CRM contacts, and brand assets uploaded to your workspace. BrandedClaws acts strictly as the Data Processor operating under your explicit direction.
2. Information We Collect
We collect information across three distinct operational layers:
First/last name, work email address, hashed passwords, billing address, tax identifiers, and payment processor tokens.
Marketing prompts, customer lead records, CRM transactions, generated 8K media assets, and voice receptionist system prompts.
3. Zero AI Model Training Mandate
Our Strict Zero-Training Guarantee
BrandedClaws guarantees that your proprietary business prompts, customer databases, sales scripts, brand guidelines, and generated outputs are NEVER used to train, fine-tune, or improve any public or shared Artificial Intelligence models.
4. GDPR & CCPA Data Rights
Under the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), workspace owners and end-users possess the following enforceable rights:
- Right to Access & Portability: Export your full workspace database, customer CRM records, and media logs in standardized JSON or CSV formats at any time.
- Right to Erasure: Submit a single request to wipe your workspace database, including all customer lead profiles and media assets.
- Right to Restrict Processing: Pause automated social media syndication or email broadcasts with immediate effect.
- Right to Opt-Out of Data Sales: BrandedClaws does NOT sell, rent, or trade personal data under any circumstances.
5. Financial & CRM Data Isolation
Multicurrency invoices, customer payment tokens, and client contact records are encrypted using AES-256 enterprise encryption at rest and TLS 1.3 in transit. Financial credentials are stored in dedicated environment vaults separated from public web containers.
6. Data Retention & Erasure Schedule
| Data Type | Active Retention | Deletion Behavior |
|---|---|---|
| Active Account Data | Duration of Active Subscription | Retained until explicit workspace termination |
| Terminated Accounts | 30 Days Grace Period | Permanently Purged from Servers |
| Security & Access Audit Logs | 90 Days Rolling Window | Auto-overwritten after 90 days |
7. Approved Third-Party Sub-Processors
BrandedClaws engages vetted infrastructure sub-processors subject to strict Data Processing Agreements (DPAs):
8. Cookies & Telemetry Policy
We use strictly necessary HTTP session cookies for authentication, CSRF protection, and user language preferences. We do NOT use invasive third-party cross-site advertising cookies.
9. International Data Transfers
Data transferred internationally outside the European Economic Area (EEA) is safeguarded by Standard Contractual Clauses (SCCs) approved by the European Commission.
10. Contact Data Protection Officer (DPO)
If you have questions regarding this Privacy Policy or wish to exercise data subject rights, contact our privacy team: